1. Write an e-mail message to a customer, informing her that one of the books she ordered over the Internet is temporarily out of stock
2. A letter from a travel agent to a customer, stating that the airline will not refund her money for the flight she missed but that her tickets are valid for one year
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Write an e-mail message to a customer, informing her that one of the books she ordered over the Internet is temporarily out of stock 2.
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