What are the important things to consider in selecting opera…
What are the important things to consider in selecting operational metrics to use in an operations analysis?
3. What are seasonal variations in hospital volume? Give an example, and explain how seasonal variations can affect an operations analysis.
4. Differentiate between internal and external benchmarks, and give an example of each.
5. Name some sources of external benchmarks, which data are available, and what their potential uses can be.
6. Describe the various quantitative tools used to develop benchmarks, including their relative merits and drawbacks.
Part 2
1. What are some of the key trends that are evolving in health care operations management?
2. Which best practices should operations managers follow?
3. Discuss the rationale behind systems interoperability.
4. How might an operational control center work in health care?
5. Why should administrators and medical executives continue developing business skills?
6. What are five initial steps that can be taken to begin the operations management process?
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