Describe the relationship between service quality and customer loyalty. Analyze pricing strategies for hospitality products. Describe development of the promotion mix for hospitality products.
January 18, 2018
A __________ is a road map for the marketing activities of an organization for a specified future time period, such as one year or five years.
January 18, 2018

The R-A-C-E approach to defining public relations includes the following components:

MKT 438 Final Exam Answers

  1. The objective of public relations is to sell:

  2. The R-A-C-E approach to defining public relations includes the following components:

  3. The job of public relations professional is very much that of an “interpreter,” where he interprets:

  4. Which of the following trends contributed to the evolution of public relations in the United States?

  5. Public relations goals must be defined by:

  6. Morale at the company was low after a series of severe firings. “I’ve got just the thing to get morale back up again,” said Darren, the firm’s public relations director. “We’ll start an employee television program. We start filming tomorrow.” What vital public relations step did Darren overlook?

  7. A public relations professional isn’t really communicating unless someone at the other end ___________the communication.

be used in a marketing plan to help to:

  1. One key to maintaining positive media relationships is to emphasize __________ in all communication.

  2. Publicity differs from advertising in the following way:

  3. An organization’s public image is determined by:

  4. Generally speaking, when should research be used in the public relations process?

  5. Evaluation of public relations depends on several things, including:

  6. In the inverted pyramid:

  7. It is important for public relations professionals to establish a good working relationship with the media because:

  8. The most frequent target of public relations professionals is:

  9. Integrated marketing:

  10. Risk communication is based on the position that

  11. In a crisis, the best firms:

  12. Skillful crisis managers:

  13. Identify and explain five categories of social responsibility for corporations.

Categories of Social Responsibility for Corporations

  1. Your text lists four categories of publics with whom the public relations practitioner deals. Discuss the different types of publics in each category and why it is important to address the needs of each one.

  2. Explain the three different opinions of what constitutes a message. Then, choose the one you feel is closest to reality, giving your reasons for choosing it.

What constitutes a message?

  1. Differentiate between marketing, advertising, and public relations. How do they work together?

  2. List and explain the general principles the public relations experts use when communicating a crisis.

  3. List and expand on at lease 5 principles to keep in mind when developing a philosophy of dealing with the media.

 

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