Independently of the term under which it is possible to annul the Services you ordered with us and may ask for a refund, you may apply for the following types of a refund before the delivered Paper is approved by you.
- a 100% refund in case:
- a payment mistake has been made (such as a double payment, identical orders, etc). The case must be reported to us at once. The refund is only possible if the writer has not yet been assigned,
- if no suitable writer is available. You will be contacted in such a case, and a refund will be initiated by us,
- the text material is no longer required by you because the deadline was missed and it was not delivered to you. No text material will be sent to you in such a case. Also, you will not be granted with the right to use any materials you may have received before on this order.
- a 70% refund if:
- the annulment of the Order after we have assigned a writer is initiated, with it less than 50% of the deadline has already past. The writer must get a compensation for the work already done within this period of time.
- a 50% refund if:
- no writer is available for your revision,
- the annulment of the Order after we have assigned a writer is initiated, with it more than 50% of the deadline has already past. The writer must be compensated for the work already done within this period of time.
If you send the text material for a revision, it means that you approve of your order in general, and only minor adjustments are required. On this occasion a 100% refund will be impossible if a text material is sent for a revision.
If the writer was late with the revision of your work, our Customer Experience Manager will estimate and define the refund amount, which will be based on the assessment of your Order. Please keep in mind that the refund in this case cannot exceed 50% of the price initially paid by you for your Order.
Please note that the refund option is not applicable to:
- the Store Credit Balance you use;
- cases in which Quality Assurance department considers your initial instructions to be satisfied;
- discounts and Optional Services, such as VIP customer service, TOP Writer, Abstract, Plagiarism report, Sources Used, Table of Contents/Outline, and Editor’s check;
- cases when you have already pressed the “Approve” button,
- Multiple Choice Question assignments and Problem Solving assignments. Using answers provided by the writer automatically means their approval. In case the writer scores less than 50% of correct answers you can be qualified for partial credit. The amount of credit is decided by the Customer Experience Manager separately in each case.
Writing is what drives us, and our mission is to deliver academic papers of outstanding quality. We will gladly write any kind of paper for you, including essays, dissertations and coursework!