Leaders spend a great deal of their time in small groups. Te…
Question 1Leaders spend a great deal of their time in small groups. Teams, not individuals, make most important organizational decisions.
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Question 2Mutual influence and interdependence are several elements that set small groups apart.
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Question 3The job of the leader is to foster ethical accountability, to encourage followers to live up to their moral responsibilities to the rest of the group.
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Question 4Cooperative groups spend less time working on tasks.
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Question 5Social psychologists use the term social irresponsibility to describe the fact that individuals often reduce their efforts when placed in groups.
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Question 6Ethical communication skills and tactics include comprehensive, critical listening; supportive communication; emotional intelligence, productive conflict management, and expression of minority opinion.
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Question 7All listening involves receiving, paying attention to, interpreting, and then remembering messages.
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Question 8 When listening one must try to compensate for attitudinal biases and be flexible.
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Question 9Defensiveness is a major threat to accurate listening. While, supportive messages increase accuracy because group members devote more energy to interpreting the content and emotional states of sources.
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Question 10Emotional intelligence (EI) consists of: Awareness and management of personal emotions and recognizing and exerting influence on the emotions of others.
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Question 11Caring is a norm that helps regulate emotions.
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Question 12Positive outcomes of substantive conflict include creativity and change.
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Question 13Virtual teams pose anonymity as a special ethical challenge for leaders.
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Question 14An organization as a whole is less innovative with minority opinion and dissent.
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Question 15George Washington University management professor Jerry Harvey offers an alternative to groupthink based on false agreement.
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