customer service cs at datatronics case study information

Read the Lesson 6 Customer Service at Datatronics Case Study on pages 246 through page 250 in the IT Strategy: Issues and Practices textbook
and write a 2-4 page paper that answers the following questions.

Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.
Describe your top ideas for Matt to present to Joel next week.
How would Matt get Joel to support his ideas?

 
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