customer retention 1 – My Nursing Experts

tomer Retention – The Chicago Cubs
The Chicago Cubs have not won a World Series since 1908, yet remain one of the most popular teams in Major League Baseball. When customers face a failure, it is not often that a response like “Wait till Next Year!” is a refrain and those same customers keep coming back. Watch this video and answer the following questions.
1/What is different about the expectations of Chicago Cubs customers and other businesses?
2/What would happen if the Cubs won a World Series? Would the club face customer retention issues since their expectations had been realized?
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