​Using a Facebook or Twitter page, writing homework help

Using a Facebook or Twitter page (or other social media sites) of a healthcare facility that you know (or one you have researched), locate an example of good customer service provided via social media. Provide the link, the example, and why, in your opinion, it demonstrates good customer service.
Do you think that older generations are at a disadvantage if they don’t use or have access to social media? Can you think of any other possible disadvantages of relying on social media for customer service?

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